Get the value of organization and assign it to custom field in JSM

Melina RAMPERSANDS

When I add value to a organization(Add organization) in customer page, I want the new value to add also in a New custom field(Test Organization) using automation rule or any other way.

Here is the way I tried but I am unable to do it, Any solution please ??

 

Juan Carlos Vera

Hello @Guru ,

Now your Automation, when value changes for organization, is updating the "tet organization" with the value of this again "test organization" in the issue.... but you want to update with the value od "Organizations"

 

You have to do other thing.

Choose field to set >> Test organization

Then not COPY, you have to SET, and put in the text box the smart value  of Organizations.

ej : {{issue.customfield_XXXXX}} 

*XXXX is the Id of the Custom field Organizations.

 

this is an example updating the Summary: