Re-open ticket when customer responds using automation showing error

Question

So Im trying to get it set up to where when a customer responds to a ticket, it jumps back to 'Waiting for Support'. Here is the workflow
With Automation, here is the current setup with the error:

What should I check next to get this working as intended?

Mikael Sandberg · Accepted Answer

You are getting the error because there is not "Re-Open Ticket" transition from the Resolved status, based on your workflow the only transition you have from Resolved is Close. You would need to add a "Re-Open Ticket" transition from Resolved to Waiting for support for the automation to work.