Unable to connect at mysitename.atlassian.net

Question

Hello,

I just created an account, then I filled in the form to get a URL (mysitename.atlassian.net).

When I log in, I get the following message: The administrator rejected your request. How to log in and test/use Jira Work Management.

Thank you in advance

Nic Brough -Adaptavist- · Answer

You have given admin rights to someone else, who has now locked you out of it.   Or, you have let the site lapse (no one logged into it for a few months, so Atlassian have shut it down).

Either way, start by going to admin.atlassian.com and having a look at what products you have (it'll tell you where they are) and what access you have to them.

unknown · Answer

Hello, I am the person who created the site! So I don't understand why it's impossible for me to connect to it.

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

You will need to talk to the administrator/owner of the site.  You'll probably need to ask whomever asked you to use the site who they are.