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Trying to figure out how to set 'approvers' field (multiple users) but remove initiator of issue

Amed Moreno_cvlcoc

Hello Community,

I'm trying to configure automation to set a field called "Approvers" (multi-user picker) but then add a condition that IF one of the approvers is the initiator --> remove their name/email as one of the approvers from the field.

One of my customers would like this as a safeguard so that if one of the approvers IS the ticket creator, they cannot self-approve their own request.

Screenshots of automation configuration below:

Note: in screenshots I changed the "create issue" trigger to "field value change" for ease of testing.

Everything seems to be ok until I get to the 2nd "Edit issue field (Advanced)". I've tried several variations but get errors every time.

Any help truly appreciated.

Thank you very much and Kind Regards,

Amed

jira log.png

Accepted answers

Mikael Sandberg

When you are adding/removing a user from a user picker field you have to use the Atlassian Id, and that is why you get the Token is empty error. The advanced edit should look something like this:

Screenshot 2023-03-07 at 1.29.47 PM.png

All comments

Mikael Sandberg

When you are adding/removing a user from a user picker field you have to use the Atlassian Id, and that is why you get the Token is empty error. The advanced edit should look something like this:

Screenshot 2023-03-07 at 1.29.47 PM.png

Amed Moreno_cvlcoc

@Mikael Sandberg

Hi Mikael,

Thanks so much for the help and response but it did not work. This time, no error, success but did not actually remove the initiator. When I use accountId in condition, it does not pass the condition, I used emailAddress in condition so it passes and then your config in advanced but not expected result.

Mikael Sandberg

Is the approvers field a user picker field or a text field? Based on your log it makes me thing that you are using a text field, because if you are using a user picker field {{issue.approvers}} should give you the Atlassian Id instead of the email address.

Mikael Sandberg

Oh, wait, I just noticed that you are on server. So try this in the advanced edit:

{ "update": { "approvers": [ { "remove": "{{initiator}}" } ] } }

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