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Automation possibility between JSM and JWM

Abhishek Shukla_qf97gk

Hello everyone,

I am a new Jira user and I was wondering if there is a possibility where when a new query is logged in the Jira Service Management then it gets cloned automatically into a project in Jira Work Management and any changes made in the query status or description is automatically reflected in the cloned task created in JWM?

I did create automation that cloned the query from JSM to JWM but after that, any update that I made in the JSM query was not visible in JWM.

Thanks in advance!

Accepted answers

John Funk

Hi Abhishek - Welcome to the Atlassian Community!

Yes, that is very easy to do with an Automation Rule. Create a rule based on an Issue Created trigger for the JSM project. Then add any conditions you need so that it only executes for the appropriate JWM project.

Then add a new action for Clone Issue. Change the project to your JWM project and any other information that needs to be added or is different from the original request.

Then add a new Action to Link Issue.

After that, same and publish the rule.

You will need to create a second rule that keeps the Linked issues in sync.

All comments

John Funk

Hi Abhishek - Welcome to the Atlassian Community!

Then add a new action for Clone Issue. Change the project to your JWM project and any other information that needs to be added or is different from the original request.

Then add a new Action to Link Issue.

After that, same and publish the rule.

You will need to create a second rule that keeps the Linked issues in sync.

Abhishek Shukla_qf97gk

Hi John,

Thanks for the answer 👍

I was able to execute the first part of your answer but could not figure out how to execute the following while creating the automation rule -

Then add a new action for Clone Issue. Change the project to your JWM project and any other information that needs to be added or is different from the original request.
Then add a new Action to the Link Issue.

Could you please guide me on how I can execute the remaining part of the automation rule that you mentioned in your answer?

Thanks in advance!

John Funk

It will look something like this:

Abhishek Shukla_qf97gk

Thanks again John, finally it links the two issues across JSM and JWM.

One last question - I made a comment on a query in JSM and changed its status to "In Progress" but this change is not reflected in JWM, therefore, I just wanted to ask you if it is possible to have automatic sync between these two issues or am I looking for too much in this case?

Thanks in advance!

Kelley R

Hi All, I'm working on a similar automation, but stuck on getting status to mirror across products using different workflows. Any thoughts?

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