can't login to bitbucket in any browser

ricardo vergara_welgo1

in any browser , in mac os, after login / including two step verification it send me to the page "https://bitbucket.org/product/". , I click in the login link and show me a message , 

We couldn’t log you in

but if I try  for example directly "https://bitbucket.org/account/settings/" sometime i can get to the page but most of the time i get can't login page.

also when i'm able to get to the page i get a login popup to enter user and password again.

 

Do you have any tip how I can solve this situation ?

thanks

Patrik S

Hello @ricardo vergara ,

Welcome to the community!

I checked internally for the bitbucket account associated with the same e-mail address you used to post this question, and it was in an Inactive state. I went ahead and changed it to active again, so you should now be able to log in and access your workspace as usual.

Could you please try again and let us know how it goes? 

Thank you, @ricardo vergara !

Patrik S