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Auto assing to crator's manager

Mahdi Mohammadnejad

I have a service request withe approval.

In thus issue type all user can create issue and after that need their managers approvement.

I have information of user's managers in Active Directory and also can show it in creation form with plugin.

I want to know how could i assign this issue type to creator's manager automaticaly after creation?

Thanks

Accepted answers

Fazila Ashraf

Hi @Mahdi Mohammadnejad

So you have the manager's account details captured in a user picker field already?

If so, you can set that field as the approver source in the approval flow.

Refer to https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

All comments

Fazila Ashraf

Hi @Mahdi Mohammadnejad

So you have the manager's account details captured in a user picker field already?

If so, you can set that field as the approver source in the approval flow.

Refer to https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

Mahdi Mohammadnejad

Hi Fazila

Thanks for your answer. Let me check this solution and i will reply you.

Mahdi Mohammadnejad

@Fazila ashraf

It's not possible in Data Center.

I installed service management datacenter 5.3.0

Fazila Ashraf

Hi @Mahdi Mohammadnejad

The option is available in DC also.. Check out https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html

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