How do I use bulk import with Story, Task, and Sub-Tasks Hierarchy

SBentz

I have dug around for this and cannot find an answer. I'm trying to bulk import issues and am using Story, Task, and Sub-Task as hierarchy so there is three levels of nesting. In my file I have Issue Id number (where I am assigning an ID) and Parent ID number to show the relationship. 

The sub-tasks have the parent of task.

The task SHOULD have the parent of Story. 

When I upload my file I get an error that Sub-Task type does not exist for my Tasks and so it cannot link it to anything. Therefore all the Tasks I uploaded have to manually associated under their appropriate story. 

Is there a different field to connect a Task up to a Story? Or am I using the hierarchy incorrectly? Grandparent, parent, child...?

Trudy P Claspill

Hello @SBentz 

The native Jira issue hierarchy is

Epic
|-- standard issue types (Story, Task, Bug, etc.)
    | -- subtask issue types

Natively issues that are at the same level (i.e. Story and Task) can't be parent and child. Have you done something special with your Jira configuration that you believe should enable you to have that parent/child relationship between a Story and a Task? If so, can you tell us what you've done?

If you have not done something extra to change the Jira configuration, then indeed you have misunderstood the native issue hierarchy in your attempt to make a Story issue a parent of a Task.

Are you importing the issues into a Team Managed project or a Company Managed project? When viewing the project in Jira you would find that information at the bottom of the navigation panel on the left.

Please confirm the type of project into which you are importing the issues; Software, Service, or Business/Work Management.

Can you show us the issue types that have been enabled for the project? A Project Administrator can find that information under Project Settings for the project.

Are you the Project Administrator? Are you a Jira Administrator for your Jira instance?

How are you accessing the import functionality? There are multiple methods to access import depending on your access for the system. A non-admin user can find the import option on the Create Issue dialog and also on the Advanced Issue Search screen. A Jira Admin can also find it under Settings > System.

Can you provide a sample of the data you have in your import file for creating a Story, a Task, and a Subtask? I'd like to see your column names and an example of actual data you are using for IDs. Also, can you provide a screen image of the field mapping you set up when you are using the import wizard, so we can see how you are mapping those columns to Jira fields?