How to export issues with attachments

Question

Hi,

My need is to move a project from a Jira instance to another instance.

I tried Configuration manager plugin but it is very sensitive to versions of Jira and plugins and it rename the attachments file names.

I would like to know if someone has already exported issues with attachments ?

I would like to use the CSV importer with "file:" link to Jira attachments located on the server.

Best regards

Trudy P Claspill · Answer

Hello @Rachid El Mansouri

I have not had to do that myself, but I found these posts/articles on that topic:

https://confluence.atlassian.com/jirakb/how-to-migrate-issues-with-attachments-1168845898.html

https://community.atlassian.com/t5/Jira-questions/We-need-to-export-issues-with-attachments-and-import-these/qaq-p/1544158

Rachid El Mansouri_rzgfar · Answer

Hi Trudy,

Thank you for your help.

I already tried to import issues with attachments in another past project. In my previous project i exported records from ClearQuest and the export contained the csv file and a folder with all related attachments.

I know how to import issues with attachments but in this case i don't know how to export issues with attachments from Jira.

Trudy P Claspill · Answer

Hello @Rachid El Mansouri

To use the "file" option in a CSV import you must have the attachment files located on the network in a location that can be accessed using a URL, or the files must be in the import/attachments subdirectory of your Jira home directory.

Refer to the Importing attachments section of this document:

https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html