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Cloning a user story card and the Smart Checklist (free) items are not cloning

Shane McLachlan

Hi there, does anyone know if the free Smartchecklist clones the checklist items when a card is cloned? It's not working in our project any longer, and I'm sure it was working when we set the project up initially. It's a Company managed project.

Thanks

Shane

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Olena Brazhko_TitanApps_

Hey @Shane McLachlan!

Has anything changed in your settings lately?

Also, please check if you have the "Checklists" custom field set up correctly, see here:

https://railsware.atlassian.net/wiki/spaces/CHK/pages/635502593/Clone+checklists+by+cloning+Jira+Issue

In case the issue persists, please contact the Support team directly at smartchecklist@railsware.com.

Best,

Olena

Shane McLachlan

Hi Olena,

weirdly enough the issue seems to be resolved now. T

he strange thing was that the Smart Checklist would clone successfully if you didn't edit the name of the cloned card during the cloning process, however as soon as you edited it during the cloning process the Smart Checklist would not clone.

I guess all's well that ends well, however something to be mindful of if it occurs again...

Olena Brazhko_TitanApps_

@Shane McLachlan that's interesting, thanks for sharing this. We'll look into it for sure.

Let me know anytime if there's anything else we can assist you with.

Cheers,

Olena

ano

Hello, I am having the same issue. Every time I clone a ticket, the Smart Checklist is not cloned, although the other checklists are. Any idea on what I could do?