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Automation to prevent a ticket from closing without entering value in field (edit screen)

Dillon Scicluna

An automation that does not allow any relevant tickets to close without entering a value in the Time Tracking (issue feature) field needs to be created. An 'Issue Transitioned' was set from any status to 'Closed' and 'Resolved' and a JQL condition was implemented to only affect the relevant projects since Time Tracking field is set in a default screen. However, when I come to set an 'Issue fields condition' to create a rule to check if the Time Tracking field has a value or value greater than 0, I cannot find the said 'Time Tracking' issue feature (Time Spent) field. i.e. I need to replace 'Status' with 'Time Spent'.

Accepted answers

Jack Brickey

Hi @Dillon Scicluna ,

given that automation runs after an event, in this case, a transition, then you cannot prevent the transition that triggered the event. Another word automation runs "after the fact". you could use automation to transition the issue back if it was falsely transitioned. However, assuming you are using CMP projects then you can accomplish your goal, using a workflow Condition or Validator, depending on your exact requirement.

if I miss-interpreting your post, please let me know.

All comments

Jack Brickey

Hi @Dillon Scicluna ,

if I miss-interpreting your post, please let me know.

Ashish Bijlwan_zogaqs

Hi @Dillon Scicluna

Try using Advanced compare condition and use smart value {{issue.timetracking.timespent}} for time spent comparision.

Dillon Scicluna

I set the advanced compare condition to be x<1. What should the following 'Action' be to not allow the ticket to close, please?

Dillon Scicluna

Time Tracking is an issue features that combines Time Spent and Time Remaining. I need to create an automation to not allow tickets to transition to statusCategory Done before the Time Spent field is given a value in the edit screen.

Wojciech Wardaszko_p20bth

Hi @Dillon Scicluna

As @Jack Brickey said, Automation is not the way to stop a transition - it can't be done.

You need a validator in your workflow on the To Done transition or transitions.

Jack Brickey

@Dillon Scicluna , please let me know if you have further questions.

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