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URGENT!! Jira Service Desk not creating issues from incoming emails

erez ben david

We have been working with the service desk for a while now, and it's been working fine up until yesterday.

For the past two days there have been no new issues created by incoming emails.

I've been searching for a solution for several hours and I'm no closer to figuring this out.

Accepted answers

Jobin Kuruvilla [Adaptavist]

Since it is a cloud instance, I urge you to create an Atlassian support ticket. Might have to look at logs etc to figure out the issue.

All comments

Jobin Kuruvilla [Adaptavist]

Since it is a cloud instance, I urge you to create an Atlassian support ticket. Might have to look at logs etc to figure out the issue.

erez ben david

Thank you, I've done as you suggested, but have managed to solve the issue before anyone could get back to me. I reconfigured all the mail settings from scratch and that seemed to do the trick.

Olivier Alberti

check the log maybe someone has changed the password of email or something else

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