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Can I add a customfield value in the To field of an email?

Zaldy Parian

Hi all,

I created an automation to email the assignee when their issue is at a certain status. The automation collects all issues and list them all as a tabular form in the body of the email.

We recently have users from outside of the company. As such, we create a customfield to store the email address of the external resource.

Is it possible to add the value of a customfield as receipient of an email?

I tried to include the customfield name in the To field, but it does not work.

Accepted answers

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John Funk

Hi Zaldy,

You should be able to do that if the custom field is a single user picker field. Try it as {{issue.customfield_10174}}

Zaldy Parian

Thanks, John.

Testing this soon. The automation runs once every Tuesday morning (AEDT). And I cannot test run it right now as the email includes external email addresses.

I will update this as soon as the first run was triggered.

Cheers.

John Funk

Since it is a Scheduled trigger - you can run it immediately to test if if you like.

Zaldy Parian

Hi John,

It didn't worked :-(

The email was send to my own email despite of Assignee and {{issue.customfield_10174}} in the To field of the email.

Btw, the email has a table listing all included in the filter result.

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