Error logging in an LDAP user in the morning

Question

Hello everyone,

We have a set of users configured in our environment that are having problems accessing our installation, these users are not internal to JIRA but come from an LDAP that we have configured and the problem is that they only have problems accessing the tool first thing in the morning (around 8:00h and 8:30h in the morning approximately) and we can not figure out why, can you think of any reason why this may be happening?

Regards.

Pedro J. Acosta · Answer

Hello Charlie,

Thanks for answering so fast, for example I log in with my ldap user at the same time and I have no problems accessing the tool from there so I do not think the problem is in the synchronization, in the Jira logs the only thing we see is the following:

2023-02-06 07:59:06,783+0100 http-nio-8080-exec-2 anonymous 479x1774968x2 rhfd7o 172.30.11.248,127.0.0.1 /rest/gadget/1.0/login login : 'i0179' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2023-02-06 07:59:06,793+0100 http-nio-8080-exec-2 anonymous 479x1774968x2 rhfd7o 172.30.11.248,127.0.0.1 /rest/gadget/1.0/login The user 'i0179' has FAILED authentication.  Failure count equals 4

We have reviewed the user's permissions and they are correct and we have previously recommended that you delete cookies from your browser but you still have the problem, you have also informed us that it happens regardless of the browser or computer you use to access the application.

Regards.

Charlie Misonne · Answer

Hi Pedro,

Any chance this is happens when your LDAP user directory syncs in Jira?

What kind of errors are the users getting?

And do you see anything in the logs of Jira?