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Not receiving emails when added as reviewer in Pull Requests

Rich Supe

For the last month or so I have not been getting emails when tagged in Pull Requests as a reviewer. I have checked my spam, changed my personal settings, and updated settings in the email notification center.

I currently receive emails from tags in pull requests, but not when I'm added as a reviewer.

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Theodora Boudale

Hi @Rich Supe and welcome to the community.

Does this concern the Bitbucket Cloud account that has the same email address as your community account?

The email address of your community account is not in any of our suppression lists (if it were, you wouldn't be receiving emails when someone at mentions you). Our email logs show several emails delivered to this email address, some of them related to pull requests, however, I cannot see if these are emails where you were added as a reviewer or not.

Even if someone is not watching a repository for pull request notifications, adding them as a reviewer should automatically add them as a watcher to the PR (meaning that they should receive notification emails).

Could you please check one of the recent PRs where you were added as a reviewer but did not receive a notification email for that event:

While viewing the PR on Bitbucket Cloud website, select the 3 dots next to the Settings.

Do you see the option Watch like in the screenshot below?

Or do you see the option Stop watching instead?

Kind regards,
Theodora

Rich Supe

That makes sense. On the most recent PR I am considered "watching" it since being added as a reviewer, but I did not receive an email:
Screenshot 2023-02-06 at 3.08.01 PM.png

Theodora Boudale

Hi @Rich Supe,

Thank you for the info.

Since you are added as a watcher, this part seems to work ok.

I would suggest we do the following for further troubleshooting if that's ok with you:

I can grant you access to a repo of mine I am going to create (for testing purposes)
I can then add you as a reviewer in a PR of that repo
This way, I can check our email logs for the time I added you as a reviewer, see if an email is sent, and its status, and you can let me know whether you receive it (we can narrow down the scope of the issue this way)

Would that be ok with you?

It would also be helpful to know:

Are you added as a PR reviewer in multiple different repos, and if so, do you have an issue with PR notifications from all these repos?
Are you aware if other reviewers in these PRs are receiving these emails?
Do you get any other notification emails from these PRs (apart from when someone at mentions you), like when someone leaves a comment in the PR or when the source branch gets updated with new commits?

Kind regards,
Theodora

Rich Supe

Hey @Theodora Boudale
That sounds like a good approach to me, let me know when you give me access and add me as a reviewer.

I am added on different repos, I do not receive 'added as reviewer' notifications.
Other reviewers are receiving them
I don't think that I am receiving comment or update notifications. Can you add a comment on the PR that you create for me to be sure?

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