How do I create automatic Issue? customer will send email from his application.

Question

Hi,

scanario: customer will send email from hies application(Ex. Codeless Platform )on our Default support jira ID. Issue must be get create once we received email from customer.

Vikas Thorat · Answer

Hello Drik,

can you please tell me step only. this articles very similar  but exact i wanted to

Dirk Ronsmans · Answer

Hey @Vikas Thorat ,

let me point you to the documentation on this one. There a few questions to ask yourself but the basic email -> issue is a standard use case

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

I'll also point you to an article on the subject

https://www.atlassian.com/itsm/service-request-management/transitioning-from-email-support