Will implementing the email to ticket solution require a separate license? The link I found appear to require JIRA Service Management which from my reading seems to be another Atlassian product. Anyone know if that's a correct assumption?
Create issues and comments from email | Atlassian Support
No, you do not need Jira Service Management to create issues and comments via email. The KB that you found outlines the steps how to do it in Jira Software. It is mentioning JSM as a solution if you are looking for a help desk solution, which also have an option to create issues via email.
Awesome! Thanks!
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