How to get Scriptrunner to use the right email

Question

Hello everyone. So right now I'm using one of scriptrunner's workflow functions. When an issue goes from one status to another, a custom email is sent to the customer, and it works fine. But I can't get scriptrunner to use the correct email address. Our email handler is JEMH, we use this to import emails from customers and create them automatically as issues.

In Scriptrunner I already use the Reply-to email address field - But we still experience customers using the wrong email

I think the problem lies in how the profiles are set up in JEMH, but am unsure how this should be done correctly.

You must write if you need more information - I have tried to describe it as well as I could.

Mike Harrison · Answer

Is JEMH setting the custom fields correctly? If not, I'd suggest raising a support request.

If it is setting the custom field correctly, make sure that any custom post-functions you have in your workflow are ordered after the "Re-index an issue" step, this ensures issue data is found.

What type of project is this (JSM, Software)?

Ram Kumar Aravindakshan _Adaptavist_ · Answer

Hi @Søren Hansen

Could you please clarify what Post-Function you are using to trigger the email? Is it the Custom script post-function or the Send a custom email post-function?

It would be helpful if you could provide a screenshot of your configuration and share the current code you are using so I can review it and provide some feedback.

Also, it would be helpful if you could share your Mail Handler configuration.

Thank you and Kind regards,

Ram