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Created vs Resolved dashboard for TMP

Michal Klucz_u41u44

Hello,

I've just discovered that recommended Created vs Resolved dashboard is useless for my TMP as it's based on the resolution field, which is if I am correct NA by default in TMP.

Now, I can set up automation to set resolution whenever I transit from * to Done/Cancelled. but what was done in the past, it's lost (and we are talking about hundreds of issues).

Can this be fixed by bulk editing? or if I want to use dashboards, I have to migrate to CMP?

BTW this report is on the list of the suggested official reports so there should be solution to do that. : https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-reports-in-team-managed-projects/

Accepted answers

Trudy P Claspill

Hello @Michal Klucz

The tags on your post indicate that you are working with a Jira Work Management project.

But the page reference that you provided is for Jira Service Management.

What type of project are you actually working with? If it is Work Management, you will see navigation options horizontally across the top of the display, like Calendar, Timeline, List.

If it is Service or Software, that will be shown in the navigation panel on the left just below the project name. Example:

Screen Shot 2023-01-25 at 12.52.46 PM.png

All comments

Nic Brough -Adaptavist-

Um, no. TMPs have resolution, it's just done by setting the "done" flag on columns on the boards, rather than setting the field directly.

If you don't have the resolution tick on at least one column in your board, create a new column to the far right of the board and drag an end-status into it. A tick will appear in the header.

Trudy P Claspill

Hello @Michal Klucz

The tags on your post indicate that you are working with a Jira Work Management project.

But the page reference that you provided is for Jira Service Management.

What type of project are you actually working with? If it is Work Management, you will see navigation options horizontally across the top of the display, like Calendar, Timeline, List.

If it is Service or Software, that will be shown in the navigation panel on the left just below the project name. Example:

Screen Shot 2023-01-25 at 12.52.46 PM.png

Michal Klucz_u41u44

Hello Trudy, I am JWM for this project,

Michal Klucz_u41u44

however still got these reports in recommended section

Michal Klucz_u41u44

how can I set up a flag? was unable to locate a workflow settings in TMP (where I would expect to find it), I was sure this is one of the key differences

Trudy P Claspill

Yes, you are correct. I have not spent much time working with this type of project so have not previously looked at the Reports that are automatically listed for it.

The fact that the Resolution field is not set is a documented issue here:

https://jira.atlassian.com/browse/JWMCLOUD-180

I haven't searched to see if there is a corresponding issue about the report not working because of this.

The workaround is indeed to set the Resolution field using an Automation rule triggered by the transitions to "done" statuses.

For the issues that are already done, it does not appear that you can edit Resolution through the Bulk Change feature. However, you can use another Automation rule to set the Resolution field.

Use a Schedule or Manual trigger. Use a Branch/Related Issues/JQL action and supply a JQL for finding all the previously done issues in the project. Use an Edit Issue action to set the Resolution field.

Note that this will also cause the Resolved and Updated timestamps on the issue to be set to the current date/time. Unfortunately you cannot directly set those values so your report will show all those previously done issues being done as of today.

Screen Shot 2023-01-25 at 4.18.34 PM.png

Nic Brough -Adaptavist-

Yes, they are annoyingly difficult to configure.

Create a new column to the far right of the board and drag an end-status (any green one) into it. A tick will appear in the header.

Trudy P Claspill

Are you sure that applies to Work Management projects?

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