As of now we are entering Actual End date manually, but I wanted that to be defaulted to Resolution date. Please can you help me creating rule for it or any other way to do it? Thanks
Hello @Sucharitha Revanuru
Please show us the rule you have developed so far and point out the portion where you are having difficulty.
You should be able to use the Issue Transitioned trigger to trigger the rule when an issue is transitioned to a Status where the resolution is also set.
Then you could use an Edit Issue action to copy the information from the Resolved date/time field to your Actual End field.
You will have to find the right smart value for referencing the Resolved date field.
You may have to add a date/time formatting function to get the information into the right format for the Actual End field.
@Trudy P Claspill Your suggestions helped, and they worked. Thanks so much.
Thanks for your reply.
Unfortunately I have nothing to show you, as I didn't how to create the rule in the first place, appreciate your help in guiding me accordingly. Thanks
no, it didn't answer my question
Have you tried constructing the rule based on the guidance I provided?
The home page for documentation on Automation Rules is here:
https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/
If you have tried creating the rule following my guidance and it is not working then please
- show us your entire rule
- tell us in what way it is not working. Is the rule not being triggered? Is the field not getting set? Is there an error in the Audit Log?
- show us the Audit Log for an execution of the rule
The Audit Log for a rule can be found when you are viewing the rule.
When you click on that you will get a list of each time you changed the rule (Config Change) and each time the rule executed with a status (i.e. Success, Some Errors). You can click on the Show More link on the right to get more information about the specific event.
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