nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Copy value from Linked issue

Albert Manuel

Hi,

We have a list of tickets already created - from that list, a support guy goes into every ticket and uses the option "Create Linked Issue" to create new tickets for the same project but in a different issue type - of course, linked to the original.

Now I have a custom field called "additional details" that exists in the original ticket, and i want to copy the content of that field into the description field of the linked ticket the support guy is creating.

I tried automation for Jira, but it simply doesn't work. I have something like this:

Trigger: When a new issue is created

If Issue Type equals "Task"

And "Linked Issue Present"

Then Edit "Description" from Parent Issue => Field to copy the value from "Additional details".

In my mind this logic is right, but it doesn't work.

The question: How can i copy a custom field value from a linked issue into the description field?

Thanks

Accepted answers

Bhanu KN_ww3e6e

Hi @Albert Manuel ,

Hope you are doing well.

Here's an automation rule that I configured that might help your case:

Trigger: When you navigate to ISSUE-A and link it to ISSUE-B from there.

Once you set up your trigger,

Click Add component > New branch > Branch rule / related issues > Current issue

Action: Copy the value of the custom text field 'latest comment' from ISSUE-A and paste it into the description of ISSUE-B

Thank you,

Bhanu

All comments

Bhanu KN_ww3e6e

Hi @Albert Manuel ,

Hope you are doing well.

Here's an automation rule that I configured that might help your case:

Trigger: When you navigate to ISSUE-A and link it to ISSUE-B from there.

Once you set up your trigger,

Click Add component > New branch > Branch rule / related issues > Current issue

Action: Copy the value of the custom text field 'latest comment' from ISSUE-A and paste it into the description of ISSUE-B

Thank you,

Bhanu

Albert Manuel

Hi @Bhanu KN

Having Jira data center here, but it;s not that different. The point is your automation rules work, but the other way around. I mean it takes the description i use when i create the linked issue and it updates the parent also. I need the description from the parent to be copied to the new linked issue that is created.

Check my automation rule. Screenshot 2023-01-23 162418.png

Bhanu KN_ww3e6e

Hi @Albert Manuel ,

It worked as I explained in the cloud though. Can you try switching? Instead of 'for current issue', use 'for destination issue' and copy the value from 'current issue'.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

custom-field

jira

jira-server

automation