Automation not working on all projects boards

Question

Hello,

I have an automation that looks when an issue transactions into one status to the other and the copy fields from the parent ticket.

I have this automation in on Project board and it behaves as expected all the fields populate base on the parent ticket here is the logic of the automation that is working has:

{"cloud":true,"rules":[{"id":1692815,"clientKey":"sungage.atlassian.net","name":"Assign subtask to assignee from parent.","state":"ENABLED","description":null,"authorAccountId":"557058:fe329511-e829-4cc1-970e-26eec77bcf2a","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1615395833978,"updated":1635449764788,"trigger":{"id":"68736488","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.event.trigger:transitioned","value":{"eventKey":"jira:issue_updated","issueEvent":"issue_generic","fromStatus":[{"type":"NAME","value":"Ready for QA"}],"toStatus":[{"type":"NAME","value":"In Development"}]},"children":[],"conditions":[],"connectionId":null},"components":[{"id":"68736489","component":"BRANCH","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.related","value":{"relatedType":"subtasks","jql":"","linkTypes":[],"onlyUpdatedIssues":false,"similarityLimit":40,"compareValue":0},"children":[{"id":"68736490","component":"CONDITION","parentId":"68736489","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"QA Assignee"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","comparison":"EMPTY","compareValue":null},"children":[],"conditions":[],"connectionId":null},{"id":"68736491","component":"ACTION","parentId":"68736489","conditionParentId":null,"schemaVersion":10,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"NAME","value":"QA Assignee"},"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","type":"SET","value":{"type":"COPY","value":"parent"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null},{"id":"68736492","component":"CONDITION","parentId":"68736489","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"ID","value":"assignee"},"selectedFieldType":"assignee","comparison":"EMPTY","compareValue":null},"children":[],"conditions":[],"connectionId":null},{"id":"68736493","component":"ACTION","parentId":"68736489","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.assign","value":{"assignType":"SPECIFY_USER","smartValue":null,"itsmOpsOncall":null,"jql":null,"issueToCopy":null,"fieldToCopy":null,"listAssignMethod":null,"assignee":{"type":"COPY","value":"parent"},"restrictedToGroup":null,"group":null,"role":null,"excludedUsers":[],"userList":[]},"children":[],"conditions":[],"connectionId":null},{"id":"68736494","component":"CONDITION","parentId":"68736489","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"ID","value":"status"},"selectedFieldType":"status","comparison":"ONE_OF","compareValue":{"type":"NAME","modifier":null,"value":"[\"Backlog\",\"Selected for Development\"]","multiValue":true,"source":null}},"children":[],"conditions":[],"connectionId":null},{"id":"68736495","component":"ACTION","parentId":"68736489","conditionParentId":null,"schemaVersion":10,"type":"jira.issue.transition","value":{"operations":[],"advancedFields":null,"sendNotifications":true,"destinationStatus":{"type":"NAME","value":"In Development"},"transitionMatch":""},"children":[],"conditions":[],"connectionId":null}],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[{"projectId":"10100","projectTypeKey":"software"}],"labels":[],"tags":[],"ruleScope":{"resources":["ari:cloud:jira:8617148b-b5bf-4af8-867f-878fecd139b8:project/10100"]},"writeAccessType":"UNRESTRICTED","collaborators":[]}]}and here is the logic of  the one that is not working:

Nino Garcia · Accepted Answer

Figured this out is because one of the project is a company-managed project while the other is a team-managed project. The  automation in team-managed project  does not support custom user fields along with other automation that company manged project support.

https://support.atlassian.com/cloud-automation/docs/limitations-in-team-managed-projects-for-automation-rules/