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Why Epic Link doesn't appear on issue cards in Board ?

Nikola Nemjóová

We have recently migrated our Jira software to Jira Work Management (business project). We have a lot of issues on the board and at the beginning, when I set up on "Customize Cards" to show Epic link on the board, it was there. But right now, even when I have Epic link checked off, it doesn't show epic link on the board. Is this some kind of bug or is it because we have a lot of issues on the board? Seems like a lot issues shouldn't be a problem, right?

Accepted answers

Nikola Nemjóová

Hi everyone,

Atlassian developers confirmed that this is a new bug, so they created a bug ticket for this, but we don't know when this will be solved. They advised me to add myself as a watcher so I will get updates when something happens.

Here it is: https://jira.atlassian.com/browse/JWMCLOUD-397

All comments

Trudy P Claspill

Hello @Nikola Nemjóová

Welcome to the Atlassian community!

Is your project a Team Managed project or a Company Managed project? That information is shown at the bottom of the navigation pane on the left.

How many issues do you have on the board? A Work Management board can display up to 1000 issues.

Can you provide a screen image example of a card that you think should show the Epic information but does not? Can you show the details of that issue to show that it is indeed assigned as a Child Issue of an Epic?

Is the Epic itself displayed on the board?

Nikola Nemjóová

Our project is Company Managed Project.

On board, there are around 220 issues.

Almost every issue has an Epic. - Our Category is basically same as Epic, because we wanted to be able to filter by epics (but that's not possible). But I would also like to see the epic on the board because Category doesn't show it labeled by colors, and Epic does.

Epic itself is displayed on the board (all are).

Screenshot 2023-01-19 at 9.24.24 AM.png Screenshot 2023-01-19 at 9.27.20 AM.png

Laura Boessenkool

I have exact the same problem. First it was there, now its gone.

customize cards- show epic link is on but nothing happens.

Hope we can solve this!

Nikola Nemjóová

Exactly! Maybe that's a bug since they implemented "Group by" on Board? Seems like it started happening when that new feature appeared, but I might be wrong.

Jack Brickey

hi @Nikola Nemjóová ,

I updated this...i think my earlier testing may have been flawed. I cannot get the Epic link to display at all. :-(

Have you found anything new on this? How was experimenting with us a bit yesterday and can you do a bit more today. I was unable to reproduce this in my instance but I suspect there are quite a number of differences between your set up and mine. One thing I see is that you have a lot of fields checked toy show up on the cards. I have no idea if this may be the cause but wondering if you could uncheck everything except epic link.

Laura Boessenkool

@Nikola Nemjóová could you give an update on this issue if you have one? I'm also having the same issue. Would be great if you could share the solution here.

thanks in advance!

Jack Brickey

Hi @Laura Boessenkool , interesting that some are experiencing the same issue while others are not. Can you share details of your scenario. Does the Epic appear under and scenario? If so, when/how? Are you using Group by? Which fields are configured to display on the cards?

Laura Boessenkool

Hi @Jack Brickey

I’m using a kanban, company managed project (business).

I've selected group by status and the epic link is box in on.

Epics link are coming from another board (called offertes).

The epic link in showing on the task detail (picture 3) but not showing on the overview page with columns.

I want to have the epic links shown in the overview, so people can see with which epic the task is connected.

Schermafbeelding 2023-01-24 om 13.48.02.png

Laura Boessenkool

tried this, doesn't make a difference.

Jack Brickey

Thanks @Laura Boessenkool

So I am able to recreate and actually I cannot get Epic link to display under any circumstance now. I have to wonder if my earlier testing was flawed. :-(

I think this needs to be raised with Atlassian support.

Nikola Nemjóová

Hi everyone,

Here it is: https://jira.atlassian.com/browse/JWMCLOUD-397

Nikola Nemjóová

Seems like this is already a duplicate of this issue https://jira.atlassian.com/browse/JWMCLOUD-395

Earl McCutcheon

Howdy Y'all,

I can confirm that the Bug https://jira.atlassian.com/browse/JWMCLOUD-395 is the one that you want to keep an eye on for this issue, and the initial bug mentioned was closed out as a duplicate as it was created a few days later.

While we do not have an ETA as to when this will get fixed it is flagged for the short-term backlog and a quick fix as a medium-impact bug.

More details on the bug-fix policy can be seen here:

https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html

Regards,
Earl

Alex_u59we1

Epic Link function has been replaced by "Parent" and "Parent Link", however in the customize cards view these are not given as option, only the obsolete "Epic Link".

"Epic Link" was still functioning even though "Parent" and "Parent Link" were the new formats, until recently however (last week it was working, now suddenly it is not).

I expect that they disabled "Epic link" even further, while forgetting that under "Customize Cards" this is still used and not replaced by "Parent" and "Parent link"

This appears to be a newly created Bug? Anyone has any info on this?

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