Why does creation of subtasks in automated transition takes ages

Question

I have an automation rule that transitions an issue when all linked issues are resolved. In the transition of the parent issue, I create a couple of subtasks as well as a couple of cloned-and-linked issues in other projects.

If I perform the transition manually it takes like 50 seconds which feels OK for me. However when the automation rule performs the transition the operation can take about 5-10 minutes. And during that period it seems like all issue views and boards that show the issue cannot be loaded.

Can anyone answer why there is such a performance issue when doing the same operation using automation? And if there is anything I can do about it?

Bob Swift · Answer

You may be impacted by a critical JIRA issue that impacts automation like this: JRA-40942.

Nic Brough -Adaptavist- · Answer

Your code is very very broken if it's doing this sort of thing.  You should really remove it, move it to a test system and fix it.

Björn Gullander1 · Answer

I suppose the reason for taking so much time as 50 seconds is that I create 5 sub-tasks and 3 clone-and-links. This is however not my main problem.

However I see now it seems like the automated transition has created sort of "ghost" issues. Issues that should have been a sub-task to the parent issue is instead a normal issue. I can see them in the Agile board, but it is not possible to click on them since JIRA tells med they don't exist. In some way they are both created and not created.