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Jira software(Server) retrieve emails from outlook and log as issue

jy_jmvvjg

How can Jira Software(server) connect to Outlook mailbox, retrieve the emails and log it as an issue?

Can I specify customized fields for it to extract from the email content?

Accepted answers

Mahesh Shinde_k4hefc

Hi @jy :

You can configure mail server in JIra and then configure Incoming mail handler to create issues and create comment on the issues.

Please, refer the atlassian article: https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

This will help you as reference for the configurations purpose.

Regards,

Mahesh Shinde

All comments

Mahesh Shinde_k4hefc

Hi @jy :

You can configure mail server in JIra and then configure Incoming mail handler to create issues and create comment on the issues.

Please, refer the atlassian article: https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

This will help you as reference for the configurations purpose.

Regards,

Mahesh Shinde

jy_jmvvjg

seems very difficult to configure

Mahesh Shinde_k4hefc

Hi @jy :

Its not very difficult for the configuration and you should have some knowledge about the ports, mailbox configurations for IMAP and POP based on the requirement, you can take help from the IT team who is managing the mailbox.

Regards,

Mahesh Shinde

jy_jmvvjg

just by configuring oauth 2.0 authentication to email mailbox is already very challenging. Seems like it does not support basic authentication.

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