Service will not start.

Question

The Jira service fails to start even after reboots and repairs. We need immediate assistance with this as it is preventing an end user from working.

Trudy P Claspill · Answer

What exactly are you seeing as you step through the Contact pages?

Are you a Jira Site Administrator for your instance? Only Jira Administrators can open a support ticket, and you do have to have a supported license.

itsupport_fiore-ind_com · Answer

OK, thank you for the reply. This is what I have found.

The Atlassian Jira service terminated with the following service-specific error:
Incorrect function.

Event ID: 7024

- EventData

param1 Atlassian Jira
param2 %%1
4A006900720061000000

--------------------------------------------------------------------------------

Binary data:

In Words

0000: 0069004A 00610072 0000

In Bytes

0000: 4A 00 69 00 72 00 61 00 J.i.r.a.
0008: 00 00

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager

- EventID 7024

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2023-01-16T17:13:45.842148000Z

EventRecordID 259213

Correlation

- Execution

[ ProcessID] 764
[ ThreadID] 3788

Channel System

Computer FIJIRA.Fiore-ind.com

Security

- EventData

param1 Atlassian Jira
param2 %%1
4A006900720061000000

Nic Brough -Adaptavist- · Answer

If that support system is bringing you back here, or to KB pages, then you do not have a supported licence - it's either outdated or you are on a "starter" licence (10 users).

If that's the case, you won't be able to open a support issue, all you've got is "community support", which means asking us here.

If that's the case, you'll need to read the startup and application logs and tell us what the errors in them are.