Display issues assigned to current user's groups

Question

I'm trying to create a filter that shows issues assigned to groups that a user is a member of.  Can anyone help?

Scenario: We have multiple groups setup in the User Management section that members are added to.  For example, we have a jira-it-cab group for change advisory board members and a jira-it-telecom group that our telecom support team members are added to, etc.

Let's say the current user is a telecom support member that is part of the jira-it-telecom group.  The service desk has assigned the issue to the jira-it-telecom group, but there is not yet an assignee.  It's up to the telecom team to decide who will pick up this ticket and work it.

I've tried things like currentUser() memberOf("assignment group") but can't get any JQL to return issues assigned to groups the user is a member of.

I'm essentially trying to replicate the "My Groups Work" functionality that exists in ServiceNow, for those who might be familiar with it.  Any ideas?

Kevin Newby_32jtkf · Answer

Hi Sena Demir,

Thank you very much!  This is extremely helpful.  You have made my day.  I appreciate it!

Sena Demir _ALMBASE_ · Answer

Hello Kevin,

As I understand, you have a group picker custom field named "assignment group" and you want to search the issues with the current users' group selected as the assignment group.

If that's the case, I think the JQL function below may work for you.

"assignment group" in groupsOfCurrentUser()

This JQL is provided by the GO! JQL: Essential JQL Functions plugin. The link is here.

Please let me know if you need any assistance.

Documentation

Kevin Newby_32jtkf · Answer

Thanks for the suggestion @Chris Buzon  - Appreciate it very much!

It's very close to being exactly what we need.

Unfortunately, in my scenario the "Assignee" field is empty.  So, I essentially need that exact JQL you suggested but where I can swap out "Assignee" with "currentUser".

"currentUser" in membersOf(jira-users) AND "assignment group" = "jira-users"  --> Displays only tickets associated with group(s) the current user is a member of.

For example - We have a group named jira-it-telecom-support.

A ticket is submitted to our service desk and is assigned to the jira-it-telecom-support group.  It will then be up to the telecom support crew to identify which telecom team member the issue will be assigned to.

The goal is to make it so people in the jira-it-telecom-support group can check a filter that shows all unassigned issues assigned to the group(s) they are currently members of.  It's tough though, the currentUser function needs to essentially come after the variable.

Thanks for the suggestion though.  Appreciate it very much.  I owe ya one.