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Download Repository button doesnt work

Julie Sgroi

User has admin permissions, but nothing downloads.

Accepted answers

Patrik S

Hello @Julie Sgroi ,

Thank you for reaching out to Atlassian Community!

I tried to reproduce the issue in my own repository, but the download was successful. In this case, I would like to ask you the following :

What is the browser that you are currently using, as well as its version? Have you tried a different browser and noticed the same behavior?
Would you mind trying to replicate the issue using your browser's Incognito/Private Mode? This might help us eliminate browser cache issues.
Is this happening for all users on your repository, or only for you?
Do you receive any error message when clicking on the Download repository button? If yes, could you share the message or screenshot of the error?
Could you try downloading by accessing the repository > Clicking on Downloads section in the left panel > Select Download repository and see if the same error occurs?

In case you have any questions, let me know!

Thank you, @Julie Sgroi

Patrik S

All comments

SmartBibles

That has not been working for a long time. It is nowadays hard to use bitbucket.

Patrik S

Hello @Julie Sgroi ,

Thank you for reaching out to Atlassian Community!

I tried to reproduce the issue in my own repository, but the download was successful. In this case, I would like to ask you the following :

What is the browser that you are currently using, as well as its version? Have you tried a different browser and noticed the same behavior?
Would you mind trying to replicate the issue using your browser's Incognito/Private Mode? This might help us eliminate browser cache issues.
Is this happening for all users on your repository, or only for you?
Do you receive any error message when clicking on the Download repository button? If yes, could you share the message or screenshot of the error?
Could you try downloading by accessing the repository > Clicking on Downloads section in the left panel > Select Download repository and see if the same error occurs?

In case you have any questions, let me know!

Thank you, @Julie Sgroi

Patrik S

Julie Sgroi

Thanks for the reply Patrick. I've since learned that it's more an issue of downloading old commits. Is this possible? In answer to your questions:

I tried Chrome and Microsoft Edge browsers initially and both had the same issue.
I just tried the incognito browser in chrome to the same effect
No error when clicking on the Download repository button- just doesn't work
Using the downloads tab (from left menu) I can download the current repository.

Thank you.

Julie Sgroi

@Patrik S Please see above.

Patrik S

Hey @Julie Sgroi ,

Thank you for providing the results of the testing.

Could you please clarify what you meant by downloading old commits?

I'm assuming you are accessing the Source page of the repository in the UI and then clicking on the 3 dot icons and then Download Repository. Can you share the steps you are taking to try downloading an old commit and it doesn't work?

Carlos Mira Garcia

Just in case it helps somebody: double check that you have indeed selected a branch before clicking on download. It may seem like you are in one because you Viewed the source of a commit, but that doesn't seemt to be the case.

Change the above to dev, for example

Now you should be able to download the repository.

Mohamad_g5pusu

I habe the same Problem

Michael Nolan_lulzbq

This only works for the latest commit of the branch!!!

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