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I have a filter shared to a group, there are people in the project that cannot view the filter

Mindy Johnson_48v2xz

This is the filter we are using and the owner has shared it with the proper project so they should be able to see if.

due <= 5d AND project = SS AND issuetype in (standardIssueTypes(), Epic, "Research Spike", Story, Task) AND status in ("In Progress", "In Review", Open, Stalled) AND Sprint = 417 ORDER BY cf[10009] DESC, cf[11638] DESC, created DESC

the highlighted lettering is what the filter is stuck on for them.

The person that created the filter nor I encounter this issue.

Any suggestions?

Thanks
Mindy

UPDATE - I have reviewed all custom fields and cannot find the id -11638

Accepted answers

Trudy P Claspill

Hello @Mindy Johnson

What do you mean the users are "stuck"? Exactly what are the users seeing or experiencing when trying to use the filter?

You can use the following URL to access the Edit screen for a custom field when all you know is the field ID

https://<yourcompany>.atlassian.net/secure/admin/EditCustomField!default.jspa?id=#####

You will have to update the URL to reference your Jira instance, and replace ##### at the end with the numeric ID of your custom field. The resulting screen will show you the name of the custom field.

All comments

Trudy P Claspill

Hello @Mindy Johnson

What do you mean the users are "stuck"? Exactly what are the users seeing or experiencing when trying to use the filter?

You can use the following URL to access the Edit screen for a custom field when all you know is the field ID

https://<yourcompany>.atlassian.net/secure/admin/EditCustomField!default.jspa?id=#####

Mindy Johnson_48v2xz

@Trudy P Claspill - thank you so much.

What I mean by stuck is that a few users cannot run the JQL.

She had to recreate the shared filter herself and then she was able to run the query.

I will try the url above and see what I can find. Thanks again for your help!

Trudy P Claspill

For the users that are having problems please elaborate on the steps they are executing to try to run the filter and the results that they get. Are they able to access the filter in the list of all filters? What happens when they click on the filter in that list? Do they get an error message? If so, what is the error message?

Mindy Johnson_48v2xz

@Trudy P Claspill

1. to to filters and find the saved filter

2. attempt to run it and this is the error that appears

JQL Query.png

3. if JQL is built directly in her instance and saved, the query runs perfect and returns results, but she cannot run someone else's shared query to return the same results.

I used the query provided about and found the cf[11638] is the ID for the EPIC.

Thanks Mindy

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