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Write email to user in customfield

Christopher Dick_060un9

Hello there,

Unfortunately it is not possible for me to select a customfield as recipient of an email.

I tried the following values as the recipient of the email without success: {{customfield_11520}}, {{customfield_11520.value}}, {{issue.customfield_11520}}, {{issue.customfield_11520.value}}

Before that I check with an extended comparison condition (^null$|^$) if the field {{issue.customfield_11520}} ("Testauftraggeber") is not empty.

Error message:
Send email
The email could not be sent because the "To" field is empty. If you referenced a field, it may be empty.

Screenshot: Automation

Screenshot: Customfield

Many Greetings,

Christopher

Accepted answers

Alex Koxaras -Relational-

Hi @Christopher Dick

Try simply with {issue.CUSTOMFIELDNAME}}. E.g. I have a paragraph field called "Paragraph". To get the value of this text field I used {{issue.Paragraph}} and the send email worked just fine. What type of field is your field?

send email.png

All comments

Alex Koxaras -Relational-

Hi @Christopher Dick

send email.png

Christopher Dick_060un9

Hi Alex,

Unfortunately, that didn't work out.

I still get the same error message that the field is empty.

I have already removed the comparison condition.

In my first post you can see a screenshot of the field.

Please see also screenshot:

2023-01-06 09_10_27-.png

Christopher Dick_060un9

The custom field contains a user from another project.

That means there is a manual trigger in project A and the triggering user creates a new task in project B. The new task contains a custom field to store the triggering user.

Alex Koxaras -Relational-

@Christopher Dick

The field you are using is a user picker field. Meaning that behind it Jira uses the account id of the user and not any other information. To acquire this type:

{{issue.Testauftraggeber.emailAddress}}

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