Configuring JIRA for HTTPS - Fustration

Question

I want to configure our JIRA server (Windows Server 2012 R2) for HTTPS following the documentation at https://confluence.atlassian.com/jira064/running-jira-over-ssl-or-https-720411727.html and I am not able to success

We have a .p12 key pair file and a set of signed certificate files from a CA.

I performed the following steps:

* Installation of the Portecle App
* Creation of a new Keystore file "jira.jks"
* Under "Tools - Options" changed the CA Certs Keystore to the path of the .p12 key pair file
* Import the .p12 key pair file
* Import of the root and intermediate certificates
* Import of the CA Reply in the key pair file
* Save the Keystore file
* Run the JIRA Configuration Tool (config.bat) choose Profile "HTTP and HTTPS (redirect...)" and entered HTTPS Port, Keystore Path, Keystore Password and Key Alias - Pressed "Check Certificates in Key Store" and saved the configuration

All of the above steps were without errors.

But when I try to restart the Windows Service "Atlassian JIRA" it failed.

When I configure it back to HTTP via config.bat the service ist starting.

I don't know what is going wrong. In the various log files I can not find specivic errors.

Andreas Langwaldt · Answer

Hello Mihai,

in the meantime I could solve the problem.

The reason im my case was the graphical JIRA configuration tool for the web server (config.bat).

Every time I configured SSL/HTTPS over this tool, the windows service "Atlassian JIRA" could no longer be started.

When I edited the server.xml file manually and made the corresponding entries for HTTPS, the service started without problems and the JIRA site was accessible via HTTPS.

Regards

Christian

Mihai Schwarz · Answer

Hello Christian,

Check the logs you might find some useful information there.