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Is there an easy way to identify if duplicate requests were logged in a Jira ticket queue?

Andrew Mayes

Accepted answers

Meck

Hi @Andrew Mayes,

If you talking about close a issue with resolution duplicate, you can group all issues with this resolution in a new queue.

image2016-6-4 12:43:27.png

But if you talking about identify based in the summary or description, you can't do it.

Lemme know if you still have any doubts.

Regards,

Lameck.

image2016-6-4 12:43:27.png

All comments

Robert Dzido _Almarise_

What does "duplicate requests" mean in your case?

Meck

Hi @Andrew Mayes,

If you talking about close a issue with resolution duplicate, you can group all issues with this resolution in a new queue.

image2016-6-4 12:43:27.png

But if you talking about identify based in the summary or description, you can't do it.

Lemme know if you still have any doubts.

Regards,

Lameck.

image2016-6-4 12:43:27.png

Meck

@Andrew Mayes, did it help you?

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