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Change something in the ticket triggered by changing other field content

Sarit Ashtar

Hi,

We are using Jira on cloud.

I'm trying to find a way to ask the user to do something online, when he changes some field on the form.

Example:

User is updating field x to value "Yes", as a result, I would like to ask him to fill some data in field y - online.

Is there a way of doing it online?

Accepted answers

All comments

Hana Kučerová

@Sarit Ashtar Hi and welcome to the Atlassian Community!

If the user updates field x to value "Yes", you can create a comment to the issue and ask the user this way (it should also be possible to mention him) - it should be relatively easy to prepare such automation rule. This is the only way I can imagine doing this, but maybe others will have better ideas.

Sarit Ashtar

Hi,

Thanks.

Actually, what I want to enforce the user to insert the data (something similar to mandatory field).

Nevertheless, how do I do what you have suggested?

Kelly Arrey

Hi @Sarit Ashtar

One hack you could try if you're really desperate is to make this field editable only via a workflow transition, and then add a validator to the transition to make the other field required. Let me know if you're interested and I can outline the steps I would try.

Kel

Sarit Ashtar

Hi Kelly,

Yea.. thought about this option, but it will not work for me, as the one who might change the field from No to Yes and insert the missing data, is the requestor, while the one who changes the status is the provider, different people, different groups.

Kelly Arrey

What I'm suggesting is that you could add a transition from the current status to the current status, and make that the only way to edit the field you're interested in.

Hana Kučerová

@Sarit Ashtar You can create automation rule, something like:

WHEN: Value changes for x

IF: x equals Yes

THEN: Add comment to issue

Vamsi Kandala

Hi @Hana Kučerová

Creating automation means, we are hard-coding the user response and adding it to the comments. If the requirement is that the standard text should be added to the comments every time the user selects 'Yes', then this is fine.

Based on what I understand, there are two fields 'x' and 'y'. The field 'y' should only be displayed when the user selects 'Yes' option for field 'x'. Then prompt the user to enter something accordingly and it should be mandatory.

There are two ways to do this and both require plugins like ScriptRunner (using Behaviors) and Dynamic Forms.

Hope this helps.

Thanks,
Vamsi

Ignacio Pulgar

Hi @Sarit Ashtar ,

That's doable through an app, as previously mentioned.

If field Y were a single select field, then you can substitute fields X and Y with a custom field of type Cascading Select.

Alternatively, you may just add the second field with the instructional text "(if applicable)".

Regards

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