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Unknown error in migration review...

Mike Freeman

When I check for errors, everything shows a green check mark. However, on the review screen, one error is listed, but I cannot find the error that it is requiring me to correct. When I click on the link to review and correct errors, it takes me back to the checks, which have all passed.

I am unable to contact Atlassian Support because we are on the "Starter Version" of Jira Software Server. However, our cloud instance is Jira Software Standard.

Accepted answers

Alex Koxaras -Relational-

@Mike Freeman try to re-index your instance in the background.

Then try again the migration.

All comments

Trudy P Claspill

What version of JCMA are you using? If you are not using the latest version have you tried upgrading to the latest version of JCMA?

Mike Freeman

The current version of the Cloud Migration Assistant is 1.7.7. I updated the tool before running the migration checks.

Heather Ronnebeck

What happens when you click on the "View Errors and Warnings" link ?

Trudy P Claspill

That's in the poster's original post:

When I click on the link to review and correct errors, it takes me back to the checks, which have all passed.

Heather Ronnebeck

Right... The other thing I can think of trying is just clicking on Run if it allows them despite the errors. They might have to look at their logs to see what errors they are getting there.

Mike Freeman

The "Run" button is greyed out so, unfortunately, I cannot move forward. The only items shown in the pre-migration logs are under the "Requires attention_Pre-migration report" where there are 6 items referenced as "Unsupported" due to the fact that they are a "Custom event type". The report then states that this is not supported via migration, however, under "Next steps", it states "If you require this field value, use a csv import to update the issues post migration."