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Set component based on e-mailadress the request was sent to

Johan Bergström_ojgd08

I'm really a beginner when it comes to Jira Service in general and automation specifically, so bare with me.

What I understand my question is probably simple but here goes:

I want to set component (and other parameters too but I'll just copy this one) based on e-mail address that was used by the person sending a request. So not from e-mail address.

How do I do this?

The workflows and issue types for our Jira service project are all standard.

/Johan

Accepted answers

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Mark Segall

Hi @Johan Bergström - Can you please clarify a couple things?

The person sending a request - Do you mean the Reporter?
Desired Component value - Using the example email address (jsmith@example.com), are you looking for it to be:
- Entire email address (jsmith@example.com)
- Second Level Domain (SLD) and Top Level Domain (TLD) (example.com)
- Just the SLD (example)
- Just the mailbox (jsmith)
Most importantly, are the components already created? If not, automation does not provide a mechanism for creating new components. In this scenario, you may want to explore labels instead, but we can cross that bridge once we have a better understanding of your end goal.

Johan Bergström_ojgd08

Hi!

Yes - Reporter
The entire email address
Yes, they are created

/Johan

Mark Segall

Ok - This should be straightforward then. You want something like this in its simplest form:

TRIGGER: Issue Created
ACTION: Log Action (This is a helpful step just to make sure we're capturing the right data)
- {{issue.reporter.emailAddress}}
ACTION: Edit Issue (Component)
- {{issue.reporter.emailAddress}}

Johan Bergström_ojgd08

I'm sorry but I need a bit more help I think.

My case:

Email request is sent
- If to: email address Is Equal to company@support.domain.com Then
  - Set specific Component

The key trigger is the email address to:company@support.domain.com, not from:email address

The scenario is to set different components depending on different to:email addresses. We want to set up unique email addresses for different customers that sets different components/labels.

FYI, did get the automation to work except I didn't know how to use {{issue.reporter.emailAddress}} in

ACTION: Edit Issue (Component)
- {{issue.reporter.emailAddress}}

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