This morning my team members and I were unable to access my project via this URL:
Hi @Robin W have you checked the permission scheme of the service project?
Are you able to access Jira Service Management via https://mcmsnext.atlassian.net ?
Are you on a Free or Paid plan?
Do you have product access for JSM?
Hi @Dave Mathijs
We have a paid plan, which we have been using for 2 months until today.
I am unable to access https://mcmsnext.atlassian.net/
Unable to check permission scheme.
Not certain what you mean by 'product access for JSM'
@Robin W -
Based on your information, I would recommend you to contact Atlassian Support - (https://support.atlassian.com) for further assistance.
Also - You can also check the latest status of Atlassian Cloud products - https://jira-service-management.status.atlassian.com/
From the above link, there was an incident dated this morning (Nov 29, 2022) where it started yesterday where some users were getting 500 errors when accessing JSM/Jira/JWM sites.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Hi @Joseph Chung Yin
Yes, I did see the outages from yesterday. May have impacted us, but how will I know? Who can I talk to?
Also, I might be missing something but. How do I submit for support on the support site?
Use https://support.atlassian.com to raise your support issue. It will be up to Atlassian to address your ask.
Best, Joseph
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