Jira insight in JSM

Gediminas Kulys

First of all I wanted to ask if it's possible to show insight information to JSM ticket like reporters owned laptops etc without having that reporter as asset object.

If not , then how I can create user asset object with info from AD can  I sync it somehow ?

A A Ron Geister _Trundl_

Hello @Gediminas Kulys 

Yes, you can show insight asset object data in request types. They can come in many different object types. 

You can build these out manually or you can import data on a sync. The import can now be on a schedule and there is documentation on how to do this. 

Here is the landing page to configuration of asset documentation that will help you with these questions: https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-assets-and-configuration-items-with-insight/

Import assets: https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-insight-in-jira-service-management/

I would suggest to also take a assets training if possible as it helped me to learn the Insight/Asset module. 

Once it is built out with the object scheme you need for your company you will be able to product those into object insight/asset fields. 

Hope this is helpful and if you have more question let me know.