after changed in workflow to auto move the status from resolved to closed after two days still the status is resolved and not change to closed how can see the error
Good day @salah younis
How are you automating this transition? Understanding this will help us know how to direct you to where to check for errors.
yes , how to automate
Do you mean you would like to automate the following behaviour?
If so, if you have automation for Jira, you create an automation as follows:
Trigger: Scheduler and set to run once a day
Condition: JQL: status = resolved and updated <= startofday(-2)
Then: Transition issue to closed.
I mean when agent resolved the request after two days the status to be changed to closed automatically
@salah younis You can find the logs by following this document - https://confluence.atlassian.com/servicedeskcloud/blog/2016/10/debug-automation-rules-using-the-log
Make sure that the status the issue is currently in can transition to the closed status on the workflow. This is usually why the transitions do not work.
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