configuration of default JIRA email for communication

Question

Hi, I want to use default jira email address for all incoming and outing communication in my service project. Currently I am using custom alias for all outgoing messages from my service project. I want to use the same custom alias for all incoming messages for my service project. As of now, I have linked a customer email address for reply to address. I want to remove it. Can anyone help?

Jack Brickey · Answer

Hi @Muhammad Amjad Ali , sorry I misread. I don't know of any way to setup your incoming as described OOTB. Maybe look at one of the two more advanced email handler addon apps if that is an option - jira-service-management:Email-handler

Muhammad Amjad Ali · Answer

I am using one email address for one service project. Try to read the question again. I want to use default jira email with custom alias to be used for all incoming and outgoing customer notifications.

Jack Brickey · Answer

You cannot Use the same incoming email address for all projects. Each project requires its own unique email channel so that hey are directed to the proper project.