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Attachments don't load after CLOUD->SERVER migration

NikitOS Tikhomirov

After creating server backup (%mysite%/secure/admin/CloudExport.jspa) I use this zip file for full backup process on my server version. "Include attachments, avatars, and logos in the backup" was been checked.

But if attachments in online Jira works fine, my server version can't load it.

There are blank space and red triangle error icon instead of image etc.

Im using server in Docker container, may issue be in that of something else?

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @NikitOS Tikhomirov ,

welcome to the Atlassian community!

Please could you check if, after the restore, JIRA-HOME/data/attachments folder contains files?

Moreover please check the following thread https://community.atlassian.com/t5/Jira-Software-questions/Cloud-to-Server-migration-attachments-not-visible-in-issues/qaq-p/1307275

Fabio

NikitOS Tikhomirov

Well, i got strange, but simple solution!

1. Unzip "attachment" folder from cloud backup archive.

2. Got docker volume path and use terminal command:

docker cp /(my host path)/attachments (container name):/var/atlassian/application-data/jira/data

That's all! Folder injection seems fine. I see my images in issues right now.

All comments

Fabio Racobaldo _Catworkx_

Hi @NikitOS Tikhomirov ,

welcome to the Atlassian community!

Please could you check if, after the restore, JIRA-HOME/data/attachments folder contains files?

Moreover please check the following thread https://community.atlassian.com/t5/Jira-Software-questions/Cloud-to-Server-migration-attachments-not-visible-in-issues/qaq-p/1307275

Fabio

NikitOS Tikhomirov

Strange. There are all files inside backup archive, but only one after restore - and it's thumbnail for one task.

NikitOS Tikhomirov

Well, i got strange, but simple solution!

1. Unzip "attachment" folder from cloud backup archive.

2. Got docker volume path and use terminal command:

docker cp /(my host path)/attachments (container name):/var/atlassian/application-data/jira/data

That's all! Folder injection seems fine. I see my images in issues right now.

Fabio Racobaldo _Catworkx_

That is the issue. Please extract all those files and put in the server folder size .

Remeber to restart the application

Fabio Racobaldo _Catworkx_

Good! Please mark all answers as accepted

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