nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Closing issues directly from within Plan Mode

Daniel Osborne

Hi,

We have a Jira Agile Scrum board using the simplified Agile workflow (with a few extra status and column entries).

Is it possible to close an issue in the Scrum Board's Plan Mode, so a Product Owner can prune their backlog of unwanted tasks (i.e. remove stories submitted by others without putting them in a Sprint, or deleting them)?

We can delete issues, but "Close" isn't an option under "More Actions", even for users with "Close Issue" permissions.

Ideally, we're looking for to capture a "Won't Do" status that hides the item from Plan mode, marks it "Resolved" but doesn't consider it "Done", (and doesn't delete it.)

Any help gratefully received,

Dan

Accepted answers

All comments

Matheus Fernandes

Hi Dan,

You should be able to select an issue in order to make the right-side panel show its details. In this panel, you should see a [•••] button - using this button, select 'More Actions'.

This will bring up a popup, that you can type in the name of the transition (e.g. 'Close' or 'Done'). Alternatively, select the issue and hit the '.'(dot) key on your keyboard, which is the shortcut for this menu.

Let me know how it goes!

Matheus Fernandes

Hi Dan,

You should be able to select an issue in order to make the right-side panel show its details. In this panel, you should see a [•••] button - using this button, select 'More Actions'.

Let me know how it goes!

Jobin Kuruvilla [Adaptavist]

If the user can do it from the issue, he should be able to do the action from the Plan mode as well, under "More Actions". For the "Close" example you mentioned earlier, is the user able to do it when he is on the issue page? Maybe there is another workflow condition which is preventing the close workflow transition?

Matheus Fernandes

Jobin,

I guess transitions only appear when auto-completing the popup menu there - it doesn't seem to be displayed under the [•••] button.

Jobin Kuruvilla [Adaptavist]

Yes, that is possible too. Sometimes they appear but sometime they don't. The one I just checked appears without auto complete. Not sure if there is a logic behind displaying them.

Daniel Osborne

Hi Chaps, thanks for your comments.

At the moment, we don't get a "Close" option under the [***] button or the [.] pop-up.

This is what I find strange, as I have the "close" permission. I'm a project administrator, so I can see the simplified Workflow diagram shows "[CLOSED] <--- [All]".

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-software

board

plan