Clone a specific number of tickets from each assignee

Question

Hi!!

I'm having issues creating an automation that can clone a specific number of tickets from each assignee recurrently, I can't seem to find that JQL information anywhere.

My example: I want to clone, each Monday morning, 7 tickets from each assignee of my team. In total, we are close to 30 team members. How can I set that up?

Thank you for your help!

Tiago Leite_88ap4d · Answer

Sure!

An assignee completes around 200 tickets per week and, from those, I want to select 7 tickets for QA. Not specific tickets, just a random sample of 7 tickets closed on that week.

The only "filter" I can't find a way to work with is the selection of exactly 7 tickets per assignee, the remaining filters and actions work just fine (type of ticket, field conditions, etc)... But I don't know any trigger for the specific selection of 7 tickets per assignee.

The post you sent me works based on a percentage, which doesn't work for us (the total number of total tickets completed varies too much).

Thank you for your help on this, again! :)

Trudy P Claspill · Answer

Can you provide more information about the problem you are trying to solve with "randomly" cloning issues? I am curious about your use case.

I have not worked out a solution to this, but I found this post that might help you.

https://community.atlassian.com/t5/Jira-Service-Management/Can-Jira-select-a-random-sample-of-issues-for-QA/qaq-p/1419911

Using the information there you would "tag" your randomly selected issues, then use a Branch/Related Issues/JQL component to select the tagged issues, then in the branch Clone the issues and remove the "tag" you had added.

Tiago Leite_88ap4d · Answer

Hi @Trudy Claspill!

Thank you for reaching out! I'm currently working with Jira Cloud.

The step I'm missing is the JQL itself, or a condition, to check/cap the cloning of tickets to 7 for each assignee. Those 7 tickets are randomly chosen from all the tickets that assignee closed during last week. Those assignees are a closed list of people that doesn't change.

All the other steps for the cloning of the ticket are easy to set, but I can't find a way to ask JIRA "clone 7 tickets per assignee from this period" or "check if 7 tickets are already cloned for this assignee » if yes, stop » if no, clone another one".

Thank you for your help!