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Admin user is being forced to customer portal when logging in

Paul Cope

A new service desk project has been created and a user has been added as administrator and service desk team.

We have an AD group that includes all staff with the customer role assigned.

When the admin tries to log in via the admin portal link he is redirected to the customer portal and cannot access any of the service desk queues or admin settings.

Any ideas?

Accepted answers

Florian Bonniec

Hi @Paul Cope

Can you check if the user have application acces ?

You can check that in User Management, and see if there is any application in the application column when searching for the user.

Regards

All comments

Paul Cope

I have even used the permission helper to look at the permissions for that user and it says the user has the 'Administer Projects' permission and has the 'Service Desk Agent' permission.