accidentaly removed shared filters and I can't restore them

Roger Marsal

I've accidentaly removed the shared filters on Jira. I'm using greenhopper and all my dashbords have been deleted too. I'm using an atlasian hosted jira and I don't understand why that happened.

The filters nanimg is quite unintuitive. The exact difference between quick filters, shared filters and filters isn't clear. It wasn't expectable that by deleting a shared filter I'd got an entire board (with a running sprint on it) deleted. There is no documentation on this topic and it's quite frustrating because when I access the menu where shared filter options could be changed... it's redirecting me to a login page from which I can't log in. It's so confusing.

Thanks in advance

Paul Greig

Hi Roger,

The good news is your boards haven't been deleted. If you recreate the filters that were being used an engineer from support.atlassian.com will be able to associate them to the boards that are currently missing filters. There is also an outline of the background of this issue available here: https://confluence.atlassian.com/display/ONDEMANDKB/Agile+Boards+Unavailable+in+GreenHopper+After+User+or+Filter+Deletion

The behaviour itself has been outlined in an improvement request, https://jira.atlassian.com/browse/JRA-31465, I would recommend voting and watching this issue for a permanent solution.

Cheers,

Paul