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Error after upgrading from JIRA 7.13.13 to 8.20.12

Pradip_10

Hi All,

I have just upgraded Jira Software 7.13.13 to 8.20.12 but i'm unable to start Jira due to following error after upgrade

****************************************************************************
******* Wrong JVM version! Jira requires 1.8 or 11 to run. *******
****************************************************************************
***
*** Output of java -version command is:
openjdk version "9.0.4"
OpenJDK Runtime Environment (build 9.0.4+11)
OpenJDK 64-Bit Server VM (build 9.0.4+11, mixed mode)
*** (End of output) ***
***
*** If you want JIRA to start using this JVM
*** set environment variable 'ignore_jvm_version' to 'true'
***
****************************************************************************

Any help to resolve this issue is really appreciated

I have attached screenshot of error for your reference.

Platform used:

Windows 10 Pro

-Pradip

Accepted answers

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Exactly how did you perform the upgrade?

This error is what it says - your Jira is set up to use an unsupported JVM, but you can only do that if you have chosen not to use the JVM the distribution includes if you're using the installers, or you have done a manual install.

Pradip_10

Hi Nic,

Yes, i have used installer for upgrading. Do you have any idea how can i get rid of this error while starting up JIRA 8.20.12 after upgrade?

Thanks

Rob Horan

Are you able to go directly to 8.20? I see an upgrade to 8.13, but I'm not sure if you can go past that in one step. I suspect you might need an intermediate step along the way.

https://confluence.atlassian.com/jiracore/upgrading-jira-server-from-7-x-to-8-13-1018788769.html

I'd recommend opening a ticket with Atlassian Support.

Fabio Racobaldo _Catworkx_

Hi @Pradip_10 ,

welcome to the Atlassian community!

As specified here https://confluence.atlassian.com/adminjiraserver0820/supported-platforms-1095776511.html, JIRA requires java 8 or 11. Currently your server is using java 9.

Please install JAVA 8 or 11 using this guide https://www.java.com/en/download/help/download_options.html

Fabio

Nic Brough -Adaptavist-

The installers install the correct version of Java as part of the install, so the next thing I would look at is how the environment is configured. Why is it pointing to a system installation of Java?

Pradip_10

Thanks all !

One more thing can i upgrade my current jira 7.13.13 to 8.20.12 as suggested by @Rob Horan do i need to follow an intermediate step along the way ie upgrade 7.13.13 to 8.13.0 and then go for 8.20.12

Thanks

Chiara Squilloni_sqs0g5

Hi Rob, we are corrently struggling upgrading from jira 7.1.0 to jira 8.20.3 because of the long term support. I read the article but I didn't find any advice that we have to take a intermediate step to the 8.13 version.

Can you help me? Thank you so much.

Chiara

Chiara Squilloni_sqs0g5

Hi Pradip,

we are corrently struggling upgrading from jira 7.1.0 to jira 8.20.3 because of the long term support.

How is going your upgrade? Did you took the intermediate step to jira 8.13?

Please let me know.

Chiara

Pradip_10

Hi Chiara,

Yes, i have successfully upgraded JIRA v7.13.13 to v8.13.27 and then

v8.13.27 to v8.20.12

From your JIRA version, it's seems that , its too old but can be upgrade to 8.20.x

Please follow this matrix path:

As you may aware that we can't direct upgrade from v7.x.x to 8.x.x, we need to follow intermediate step so go step wise as suggested by official docs of JIRA: