issue type is defect and if the status is await, if the user adds a comment #salesforce, issue trans

Question

issue type is defect and if the status is await, if the user adds a comment #salesforce, issue transition should happen to assigned status.

How to implement it using jira workflow toolbox

Thanks every one..

Regards,

Prasad

Diana_Architect_ZigiWave · Answer

@prasad biddika hello. Are Jira and Salesforce connected somehow? Perhaps, you're using a tool for that? Maybe the integration is not set correctly. Would you mind providing more details?

Aaron Pavez [ServiceRocket] · Answer

hi @prasad biddika

Sending a comment from Salesforce to Jira cannot be done out of the box. Are you using any Connector between Jira and Salesforce?

Please give us some more details on which plugins you have.

Thanks & Regards.
Aaron Pavez
ServiceRocket Apps Support
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