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Is there any possible way to implement Multilevel cascading like Country, State, City relationship

Sreenadh_5t0th7

Hi,

Is there any possible way or any Add-on is there to implement Multilevel cascading like Country, State, City relationship.

for example if i select Country-- US, UK, Algeria, India,China----

State----

City-----

If i select Country then State will show only which is available States in US

then in city only the cities from the same state need to show.

Please help me out on the same if there are any add-on are available in JSM please let me know.

Currently i am using the Licensed (Standard) version of Jira.

Thanks,

Accepted answers

Alex Koxaras -Relational-

Hi @Sreenadh

Unfortunately, with all out of the box functionalities, Jira can't do that. It supports only a two level cascading field. There is a few apps that could possibly do that https://community.atlassian.com/t5/Jira-questions/3-level-cascading-select-field/qaq-p/885135

In addition vote and watch this issue https://jira.atlassian.com/browse/JRACLOUD-7936

All comments

Alex Koxaras -Relational-

Hi @Sreenadh

In addition vote and watch this issue https://jira.atlassian.com/browse/JRACLOUD-7936

Sreenadh_5t0th7

Please find the attached screenshot which i have installed into my Jira software.

Please suggest whether i can use the same AddOn in the Jira to achieve the same kind of requirement.

Thanks,

Alex Koxaras -Relational-

@Sreenadh this is a screenshot from the said app which does exactly this.

Sreenadh_5t0th7

@Alex Koxaras -Relational-

Can you please help me out on the same

how to use this Multi Level Cascading variable

I am not able to see Save button here to save the options.

I am not able to see any options here in the drop down.

Thanks,

Gabriele Cecco

Also I am looking for a way in Jira Service Management to show the customer's available services

The solution should:

1) displays a series of multi level cascading fields in the Customer Portal (Customer Services)

2) Some choices must be easily activated / deactivated based on the Reporter or the reporter's company or by using the reporter's organization

So far I haven't found anything fully functional. I saw this blog (https://blog.deiser.com/en/running-itsm-catalog-jira-service-desk-profields) which could be interesting but I tried on the Cloud and it doesn't work

@Sreenadh If you are looking for a multi cascade that works in creating the issue (but not on the customer portal) give a try tothis App: Custom Field Suite - Powerful custom field types for Jira

Sreenadh_5t0th7

Hi @Gabriele Cecco

Thanks for your response.

Kindly elaborate your response it would be really helpful if you provide me as steps manner.

If you are looking for a multi cascade that works in creating the issue (but not on the customer portal) give a try tothis App: Custom Field Suite - Powerful custom field types for Jira

Is it a Free or Paid AddOn.?

Thanks,

Samuel Lerch

Hi @Sreenadh

unfortunately it is not really possible currently to use custom fields in Jira Service Management portals - you could try the deviniti app Extenstion for JSM (https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview&utm_campaign=bundled-custom-fields-jira&utm_medium=article) if you want to enhance the portal view of JSM.
An option for Cascading fields could also be the free app Awesome Custom Fields Jira (https://marketplace.atlassian.com/apps/1228720/awesome-custom-fields-jira-improve-visibility-usability?hosting=cloud&tab=overview).

Hope that helps
Cheers
Samuel

Gabriele Cecco

@Sreenadh here the link: https://marketplace.atlassian.com/apps/1225290/moscow-with-forge

I've tried several apps these days and Custom Field Suite seems to me the simplest and it's also free

Jira Master

The deviniti app Extenstion for JSM solution seems too costly. While it may be effective, only the licensing cost is a deterrent.

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