nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can some one will help on how to assign a ticket to the Group

Sreenadh_5t0th7

Hi,

Can some one will help on how to assign a ticket to the group

I have 3 groups called Service desk, support team, Technical Team.

workflow will go one step after other if the ticket is assigned to Support team then Support team has the access to that ticket.

If it will assign to Service desk team then Service desk people has the access to edit the fields

If the ticket is assign to the technical team then technical team only has the access to that Request.

I have developed a workflow for the same but i want to restrict it for individual groups.

At any point in time Development team has the access for the ticket through out the workflow.

Thanks,

Accepted answers

Muhammad Moazzam Hassan

Hey,

The assignee is the single-user field, you cannot add groups. I have solutions.

1: You have to add the new custom field ( Single-Group Picker) on behalf of that you can apply restrictions.

2: You can add the 2 conditions at the same time, 1: Only assigne can do this transition and user must be in a certain group.

All comments

Muhammad Moazzam Hassan

Hey,

The assignee is the single-user field, you cannot add groups. I have solutions.

1: You have to add the new custom field ( Single-Group Picker) on behalf of that you can apply restrictions.

2: You can add the 2 conditions at the same time, 1: Only assigne can do this transition and user must be in a certain group.

Sreenadh_5t0th7

Hi @Muhammad Moazzam Hassan

Thanks for your response.

Please find the attached screenshots i have given the same post function but i am not sure and how to restrict some of the other teams except this group.

Thanks,

Sreenadh_5t0th7

Can you check and help me out on the same request.

I have given all the conditions which are there in your response.

Can you please check and let me know if there are any changes are required.

Thanks

Muhammad Moazzam Hassan

From here you can restrict the other groups to make any transition but they can comment or edit the issue.

Aleksandra Bosacka _Deviniti_

Hi @Sreenadh

It's Aleksandra from Deviniti and I wanted to share an alternative solution that could also help with your requirement.

If you need to automatically assign Jira tickets to a defined group of users, I believe you would find our Issue Assignment Rules app useful. It allows the administrator to set up a rule, which will automatically assign users to tickets at a specific workflow step. Such rules work based on JQL, which may also help you narrow down the stage at which a member of a group should be assigned to a ticket.

The above should handle the automatic assignment part. And still, you could restrict who is able to access a particular ticket with a workflow condition as @Muhammad Moazzam Hassan suggested 😉

For more details about the Issue Assignment Rules capabilities, I encourage you to see our online documentation (available here).

Best regards,
Aleksandra

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk-cloud

jira-service-management-cloud

jira-service-management