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jira service management cloud, any suggestion for chatbot for agents

Saqib Dar

hi team,

Jira service management cloud, any suggestion for a chatbot for agents so the customer interacts with the team?

Thanks

Regards,

Accepted answers

Hana Kučerová

Hi @Saqib Dar ,

yes, there are several apps on marketplace, which provides chat functionality:

https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=Chat

All comments

Hana Kučerová

Hi @Saqib Dar ,

yes, there are several apps on marketplace, which provides chat functionality:

https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=Chat

Hana Kučerová

Personally I would try

https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management?hosting=cloud

first, but it depends on your more specific expectations.

Bertrand Lafforgue

If you want a chatbot that can answer automatically simple questions and only transfer complex customers questions for a live chat to an agent, I would recommend KOJI on the marketplace.

https://marketplace.atlassian.com/apps/1224614/koji-chatbot-for-jira-service-management?tab=overview&hosting=cloud

You will have higher ROI than a simple live chat.

Joseph Chung Yin

@Saqib Dar -

I agreed with @Hana Kučerová recommended. However it will be based on what exactly you want to accomplish. Please provide more details on your ask.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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