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How do I get BitBucket to link to Jira (via the shortcut)

Danny Frencham

This refers to the "shortcut button" on the top left of the screen, next to the BitBucket logo.

My organisation uses BitBucket, and Confluence(onDemand)/Jira(onDemand).

When clicking that button from BitBucket, the following is displayed:

"Connect Bitbucket with other great Atlassian products"

If I click the same button in Confluence or Jira, all the application links are displayed, and work correctly.

My BitBucket check-in's do appear correctly in Jira, so the systems appear to be linked correctly.

Accepted answers

AgentSmith

You have this setup correctly but I can see how that might be confusing looking at it from Bitbucket. In other words, JIRA won't be linked from Bitbucket, rather, its the other way around as you indicated from your screenshots and the commits updating issues in JIRA.

To clarify, the commits from Bitbucket correspond to JIRA issues in that exact direct (Bitbucket -> JIRA) via the DVCS connector. Additionally, we automatically provide the app navigator a link to your Bitbucket Team account.

I would submit that what you are seeing in Bitbucket is for those that might not be aware that you can leverage these products this way.

From our documentation:

JIRA OnDemand includes the JIRA DVCS Connector add-on to connect Bitbucket code hosting service with JIRA. The DVCS Connector allows users to see Bitbucket code commits in an issue's Commits tab in JIRA. By including keywords in Bitbucket commit messages, users can process issues through a JIRA OnDemand workflow (for example, Close, Reopen, and so forth) .

More details available here:

https://confluence.atlassian.com/display/AOD/Getting+started+with+Bitbucket+and+OnDemand

Hope this helps!

All comments

AgentSmith

I would submit that what you are seeing in Bitbucket is for those that might not be aware that you can leverage these products this way.

From our documentation:

JIRA OnDemand includes the JIRA DVCS Connector add-on to connect Bitbucket code hosting service with JIRA. The DVCS Connector allows users to see Bitbucket code commits in an issue's Commits tab in JIRA. By including keywords in Bitbucket commit messages, users can process issues through a JIRA OnDemand workflow (for example, Close, Reopen, and so forth) .

More details available here:

https://confluence.atlassian.com/display/AOD/Getting+started+with+Bitbucket+and+OnDemand

Hope this helps!

Ross Westerbur

So just to clarify - does that mean that the Bitbucket application navigator can only link to an OnDemand JIRA instance? There's no way to point the Bitbucket application navigator to a downloaded/self-hosted JIRA instance? (Even by setting up the DVCS connector?)

aMarcus

This is correct Ross. We presently do not have a way to configure the Application Navigator in Bitbucket to point at a behind the firewall instance of JIRA. The present connection is handled by our OnDemand billing systems. We are working on changing this, but I don't have any eta.

David Gruber3

So the issue here seems to be, when using JIRA and Confluence OnDemand with Bitbucket auto configured by my.atlassian.com, most Bitbucket users see the same problem mentioned above and only team admins get working links in the Bitbucket application navigator to JIRA and Confluence OnDemand, is that expected for the time being?

Karim Omar

You can write a little Atlassian Connect add-on to solve this. It should be possible to apply this to a Bitbucket Team, too (instead of a single account).

https://developer.atlassian.com/static/bitbucket/modules/webItems.html

File: <your_base_url>/connect.json

{
  "key": "custom-bitbucket-app-switcher",
  "name": "Custom Bitbucket App Switcher",
  "description": "Adds custom entries to Bitbuckets App Switcher",
  "baseUrl": "<your_base_url>",
  "scopes": ["account"],
  "contexts": ["account"],
  "modules": {
    "webItem": [{
      "key": "appswitcher-confluence",
      "url": "<your_confluence_url>",
      "name": {
        "value": "Confluence"
      },
      "location": "org.bitbucket.appswitcher.navlink"
    },
    {
      "key": "appswitcher-jira",
      "url": "<your_jira_url>",
      "name": {
        "value": "Jira"
      },
      "location": "org.bitbucket.appswitcher.navlink"
    }]

  }
}

Installation

Customize the URLs <your_base_url>, <your_confluence_url>, <your_jira_url> above
Paste this into a file called connect.json (or whatever name you prefer)
Put this file in a sub directory of <your_base_url>
Go to your Bitbucket settings or the settings of your team -> "Manage Integrations"
Choose "Install add-on from URL"
Paste <your_base_url>/connect.json
There you go

Note: <your_base_url> must be an https:// based URL, https://developer.atlassian.com/static/bitbucket/concepts/connect_descriptor.html. I used https://firebase.google.com/ to host the file like one of the Atlassian examples.

Danny Frencham

Thanks - you know this is a 3 year old question, right?

Karim Omar

Yep, but there were some comments in 2015/2016 and the suggested solutions were a little annoying, too.

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